Faq

AChatNab is a chat application widget that sits at the corner of your website which allows us to chat with your website visitors in real time so that we can offer sales, customer support and assist in building your brand. 

AA short line of code is emailed to you along with installation instructions so that you can add the code to your website. We offer installation support and also install it for you. Once the chat widget is installed we will begin to monitor your website. 

AWe operate from 10am CT to 2am CT.  During this time we will be active on your website and will respond to any incoming messages. 

AChatnab offers complete transparency so you can track and monitor chats in real time. We record customer information so you can follow up and make sure that your leads have been speaking with real people. Chatnab provides results that speak for themselves. A robot simply cannot replicate the experience that comes with a human experience, so you’ll know that we’re really chatting with visitors when customer satisfaction goes through the roof.

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Conversational marketing is all about creating genuine conversations with customers and leads. Chatting with people about your products and services is a very effective marketing strategy. Why? Because it feels more relaxed and casual. People process information more naturally when they engage in conversations, whether it’s with someone on the street, through a phone call, or in a web-based chat app. 

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The main benefit of conversational marketing is the degree of control you’re giving customers. Instead of being pelted with ads and slogans, the customer gets to choose when they initiate the conversation. Once they start chatting with a knowledgeable representative, they can ask specific questions and learn more about the product or service. At the end of the day, conversational marketing is all about building strong relationships with your customers. 

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Letting a robot run your chat apps is definitely an option, but the vast majority of people still prefer to talk to a real person. Although AI technology is advancing quickly, there are many tasks that simply require a human touch. If you don’t at least offer your customers a chance to connect with a real person, they may feel disvalued. With Chatnab, you can provide your customers with a convenient, close level of attention. 

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Live chat has quickly become the leading form of online customer interaction, and some of the biggest brands in the world are investing heavily in this new form of online marketing. Notable examples include Skoda, Zappos, HP, Nikon, Nordstrom, and many others. If you want to keep pace with your competitors, live chat may be a solid option. 

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The statistics are quite clear when it comes to the popularity of live chat. Almost half of all consumers prefer to interact with companies through live chat apps. In contrast, only 16% of consumers prefer to interact through social media, and less than one-third prefer email. Providing your customers with a live chat service means giving them exactly what they want.

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While setting up your own chat app is possible, it’s by no means an easy process. You may be able to get set up with other apps, but they either ask you to chat with customers yourself or use a robot to talk to your customers. When you choose Chatnab, we chat with your customers for you, creating a quick and easy solution that can work with any website.

ASeveral monthly plans are available. Please visit the pricing plan page for more information. You can cancel at any time and we offer a money back guarantee if you are not satisfied with our services.